The following information is designed to help you better understand the information we gather from our website, how we handle the information once we gather it, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct the information. Please note that this Privacy Policy applies only to our website and not to other companies' or organizations' services or websites to which we may link, even if they market our products or use the Virgin Mobile USA name. By visiting these websites or using the services provided there, you accept the practices described in this Privacy Policy.
This type of aggregated, non-personally identifiable information may also be collected by third parties that support our services. In addition, we aggregate data and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes.
We may use third party service providers to facilitate our services, and therefore, we may provide some of your personally identifiable information directly to them. In addition, we employ other companies and individuals to perform functions on our behalf. Some examples include fulfilling orders, providing mobile content, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These service providers have access to personally identifiable information and may use it as needed to perform their functions, but may not use it for any other purpose, except that they may aggregate your personally identifiable information with similar information from other customers in a manner that does not personally identify you.
Virgin Mobile USA cooperates with law enforcement inquiries, as well as other third parties, to enforce laws, such as protecting intellectual property rights and preventing fraud. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, to respond to claims or legal process, to protect the property of Virgin Mobile USA or the safety of our employees or others, to investigate fraud, intellectual property infringements, or other activity that is or may be illegal or expose us or you to liability.
It is possible that Virgin Mobile USA or our partners could be acquired by or merged with another business entity. Should such a combination occur, you should expect that Virgin Mobile USA or our partners will share some or all of your personally identifiable information to continue to provide service. You will receive notice of such event (to the extent that it occurs), and we will request that the new combined entity follow the practices disclosed in this Privacy Policy or notify you of any changes.
"Cookies" are small files placed on your hard drive; each website can send its own cookie to your browser if your browser preferences allow it. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our website and you may be required to re-enter your Account PIN more frequently during a session. In addition, a number of companies offer utilities designed to help you visit website anonymously.
Cookies assist us in providing customized services and can also help us provide information that is targeted to your interests. Virgin Mobile USA uses cookies to tell us how and when pages in our website are visited, and by how many people. Virgin Mobile USA also uses cookies to remember you when you "sign in" to our website, so that we can provide you with customized content. Virgin Mobile USA cookies do not combine information collected through cookies with other personally identifiable information. Virgin Mobile uses two kinds of cookies. Each time you log on to our website, Virgin Mobile USA uses a "session cookie," to help us to remember you until the earlier of approximately 30 minutes or the closing of your browser and to help make sure that you remain logged in to our website. Session cookies are automatically deleted from your hard drive at the end of a session. We also use "persistent cookies," to aggregate certain non-personally identifiable usage data in ways that help us improve our services. Additionally, you may encounter cookies or other similar devices on our website that are placed by third parties. We do not control the use of cookies by third parties, including third party website to which we may link.
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), which uses cookies to help analyze how customers use our website. The information generated by the cookie about your use of our website (including your IP address) is transmitted to and stored by Google. Google uses this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may transfer this information to third parties where required to do so by law, or to third parties that process information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Customer Resolutions
Virgin Mobile USA, LP
2185 North California Blvd.
Walnut Creek, California 94596
Telephone: (866) 218-8372 (toll-free)
Fax: (925) 280-0265
execescalations@virginmobileusa.com
Unfortunately, perfect security does not exist on the Internet, and therefore, Virgin Mobile USA makes no representations or warranties with regard to the sufficiency of these security measures. Virgin Mobile USA shall not be responsible for any damages that result from a lapse in compliance with this Privacy Policy because of a security breach, technical malfunction or similar problem. Always be careful and responsible regarding your personal information.
We are not responsible for, and cannot control, the use by others of any information which you provide to them via our wireless services. Similarly, we cannot assume any responsibility for the content of any personal information or communication you receive from other customers through our wireless services.
In addition, such personally identifiable information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for your information that is available in other countries. BY PROVIDING US WITH YOUR INFORMATION, YOU ACKNOWLEDGE THAT YOUR HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AGREE TO ITS TERMS AND CONSENT TO THE TRANSFER OF SUCH INFORMATION OUTSIDE YOUR RESIDENT JURISDICTION. If you do not consent to the terms of this Privacy Policy, please do not use our website(s).
© 2002-2009 Virgin Mobile USA, L.P. All Rights Reserved.
Last Updated: March, 2009