Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic General Information

When I try to Top-Up or access VirginXtras from my phone, why does it show the last screen I used before it logs me on?

Don't worry. Your phone isn't broken - it's just a delay in the software. Wait about 6-8 seconds and you'll see the screen you want.

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Are Virgin Mobile, MTV, and Comedy Central working together?

Yes, Virgin Mobile and MTV Networks have teamed up to create an unparalleled wireless entertainment experience. As a part of the partnership, Virgin Mobile is now offering its customers wireless content and products from *MTV and Comedy Central. Virgin Mobile will continue to roll out related features, services, and products in the future.

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Can I get *MTV and Comedy Central content on my Virgin Mobile phone?

Yes. In fact, only Virgin Mobile phones have exclusive, customized content provided by *MTV along with fun applications from Comedy Central.

*MTV lets you vote for TRL right from your phone, download exclusive *MTV ringtones, play games, get the latest music news, and more.

With Comedy Central on your Virgin Mobile phone, you can download ringtones featuring Comedy Central stars, or get the joke of the day delivered right to your phone.

And this is just the beginning... We come out with new applications from *MTV and Comedy Central all the time, so be on the lookout.

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What are VirginXtras?

VirginXtras are a fun collection of features including music, movies, and more. Listen to music clips, set up Rescue Rings, or download new ringtones to your phone.

Access to VirginXtras costs just 10¢ per day plus the cost of whichever features you use.

For more info, including the latest feature pricing, click here.

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How do I access them?

You can enable VirginXtras on your Shuttle, TNT!, Arc, Slash, Shorty, Slider V5, K9, K7 Rave, Vox 8610, Vox 8500, Super Model, or Party Animal by going to Menu->VirginXtras on your phone, or by clicking here.

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How do I pay for them?

With Minute2Minute and Day2Day, the cost of any extra features you use will come out of your balance.

With Month2Month, the cost of any extra features you use -- like VirginXtras downloads, 411, and text and picture messages -- will come out of your cash balance. So you'll have to have some money in that balance before you can use any of those services. To find out more, click here.

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