Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic General Information

What is VirginXL?

VirginXL lets you download the latest games, ringtones, wallpaper, get access to exclusive *MTV content, have some laughs with Comedy Central, and more on your Virgin Mobile phone for just 15¢ every day (some features have extra charges). Check out everything VirginXL has to offer here.

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Which Virgin Mobile phones can access VirginXL?

You can access VirginXL on our Arc, Slash, Flare, LG Aloha, UT Starcom Super Slice, Marbl, Cyclops, Switch_Back, Slider Sonic, Snapper, Flasher V7, and K10 Royale phones. Access to VirginXL costs 15¢ every day, regardless of whether you use VirginXL that day.

All of our other phones can access VirginXtras.

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How much does it cost?

Access to VirginXL costs just 15¢ every day (even if you don't use VirginXL that day) plus the cost of whichever features you use. For the latest pricing, click here. You can terminate the daily charge by returning to My Account on the VirginXL menu and opting-out.

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How do I pay for it?

With Minute2Minute and Day2Day, the cost of any extra features you use will come out of your balance.

With Month2Month, the cost of any extra features you use -- like VirginXL downloads, 411, and text and picture messages -- will come out of your cash balance. So you'll have to have some money in that balance before you can use any of those services. To find out more, click here.

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How do I access them?

You can enable VirginXL on your Arc, Slash, Flare, KYOCERA Wild Card, LG Aloha, UT Starcom Super Slice, Snapper, Flasher V7, or K10 Royale phone by going to Menu->VirginXL on your phone, or by clicking here. VirginXL costs 15¢ every day, and you can terminate the daily charge by returning to My Account on the VirginXL menu and opting-out.

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Can all Virgin Mobile Users access VirginXL?

You can access VirginXL on our Arc, Slash, Flare, KYOCERA Wild Card, LG Aloha, UT Starcom Super Slice, Slider Sonic, Snapper, Flasher V7, and K10 Royale phones. Access to VirginXL costs 15¢ every day, regardless of whether you use VirginXL that day.

All of our other phones can access VirginXL.

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