Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic General Questions Taking and sending video Viewing your video from your video phone Receiving Video on your video phone MyPix Photo and Video Album

How do I receive video on my video phone?

When you have an incoming video message, a notification will pop to your screen asking you if you want to Get the video or Erase.

If you wish to see the video, select Get, and the video will open to the screen. When you select Get, normal video messaging charges will apply to your account.

Once you are finished viewing the video you can choose to save it. Hit Options, Saves Attached, and then select the Video. The video will be saved to your My Video folder.

You can also reply to the sender of the video by selecting Reply. You can reply with a text message or a video message of your own.

Please note that size matters. If the video is too large, you may not be able to receive it.

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Who can I receive videos from?

Virgin Mobile customers and other customers with Video phones.

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Am I charged for Virgin Alerts or other promotional video messages from Virgin Mobile?

No way, we don't charge you for those.

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