Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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What is Virgin Mobile Text to Landline?

Text to Landline lets you send text messages, which will be converted to voice, to any landline phone in the United States, Puerto Rico and the US Virgin Islands.

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How do I send a Text to Landline message?

Just type a text message from your wireless phone and enter the 10-digit phone number as you would with a regular text message.

Also see "How do I sign up for Virgin Mobile Text to Landline?"

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How do I sign up for Virgin Mobile Text to Landline?

Virgin Mobile Text to Landline is available to all Virgin Mobile text messaging customers. Simply send a text message to a landline destination. Prior to delivering the first message you will receive a free notification text message telling you that the message is destined for a landline phone.

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How does it work?

The recipient's phone will ring and when it is answered your text message will be automatically read to them. If the recipient does not answer the phone your text message will be stored as voicemail. (Recipient must have a voicemail service on their landline.) Recipients can also reply to the text message and leave a message for you.

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How do I know if the recipient got my message?

After sending a Text to Landline message you will receive a confirmation text message letting you know how your message was received and if the recipient left a voice response message for you. You will be charged your normal text message rate for this confirmation text message.

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How do I get a reply to my Text to Landline message?

After sending a Text to Landline message you will receive a confirmation text message letting you know if your message was received and if the recipient left a voice response message for you. The message is sent with the appropriate reply phone number. By calling the reply phone number, you can listen to the reply message.

Alternatively you may receive a text message with a short text reply selected by the landline recipient after they listened to your message.

You will be charged your normal text message rate for each confirmation text message and text reply message that you receive.

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How much does it cost to send a Text to Landline message?

You will be charged your normal text message rate.

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Do I need a special Virgin Mobile phone to send a Text to Landline message?

No. Text to Landline works with all phones from Virgin Mobile.

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How much does it cost to callback to listen to your voice response messages?

Standard calling rates apply.

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When I send a Text to Landline message from my phone, how does the person receiving it know who it's from?

Your Virgin Mobile phone number will be included as part of the recording whenever you send a Text to Landline message. You can also include a recording of your voice in your Text to Landline messages. Just call 1-781-577-6890 (standard airtime rates apply) and follow the prompts to record your name.

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