Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic General Information

What is StudioV?

Studio V lets you create your own ringtones, wallpapers and screensavers. Customize your phone with your own mobile masterpieces, or sell them on our Web site. Get 10¢ added to your Virgin Mobile cash balance each time someone downloads one of your creations. Check it out here!

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How do I use it?

Set up a StudioV account, then launch the ringtone mixer or wallpaper maker and start playing around. Once you're happy with your creation, download it to your phone, make it available for others to download, or both.

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How much does it cost?

It's free to create ringtones and wallpapers with Studio V. You'll have to pay for each Studio V ringtone, wallpaper or screensaver you download to your Virgin Mobile phone — whether it's your creation or someone else's. For the latest prices check out the Studio V site.

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How do I know if Studio V supports my phone?

It's easy. Just select your mobile phone from our list of supported mobile phones. Once you log in with your Account PIN (vKey) and phone number, we'll show which phones are supported. If your mobile phone is not supported, you’ll need to upgrade your phone if you want to get the most out of Studio V and download original real music ringtones and wallpapers.

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Can I really earn Virgin Mobile airtime with Studio V?

Yes. Every time a Virgin Mobile customer downloads one of your ringtones or wallpapers, we'll add $0.10 to your Virgin Mobile cash balance. No joke!

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How do I create my own ringtones, wallpapers and screensavers with Studio V?

First you need to be a Virgin Mobile subscriber.

Second you need a Studio V account (once you login through Studio V, create a Studio V profile).

Third, launch either the real music ringtone mixer, wallpaper maker or screensaver maker and start playing around.

Once you've made your masterpiece, name it, save it and keep it private for yourself, or share it with the community and let others download from your Studio. By the way, it's free for you to add as many ringtones, or wallpapers as you like to your private and public Studio.

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Who can view and download the content I create?

That's up to you. By default, all the ringtones and wallpapers you create are kept private. That means only you can access them.

If you decide to share a ringtone or wallpaper with others, your file will be posted to the public Studio V site. That means anyone surfing the site will be able to see it, and other Virgin Mobile customers will be able to download it to their phones.

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Can I upload my own audio files to create ringtones?

No, sorry. The usage rights around audio samples are really strict. But we have thousands of audio files available for you to choose from in our Ringtone Studio.

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How do I download a ringtone/wallpaper/screensaver from Studio V?

Here's how:

1. Click the Get It button next to the ringtone, wallpaper or screensaver you want to download.
2. We'll send the file to your phone and the cost will come out of your Virgin Mobile account.
3. A screen will pop up on your phone to tell you when the ringtone/screensaver/wallpaper arrives. (This might take a minute or two.)
4. Once you complete the download process, you can find your ringtone/screensaver/wallpaper in the My Stuff folder on your phone.

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How do I sell a ringtone, wallpaper or screensaver that I've created?

Here's how:

1. Select the file from your “My Mobile Creations” page and click "Share it".
2. Your ringtone/wallpaper/screensaver will be then posted to the public Studio V site. Anyone surfing the site will be able to see it, and other Virgin Mobile customers will be able to download it to their phones.
3. Whenever someone downloads your ringtone/wallpaper/screensaver from Studio V, we'll add 10¢ to your Virgin Mobile cash balance. Simple as that.

Note: Each wallpaper you choose to share will need to pass through our approval process before it can be posted to the site. This process starts automatically after you click "Share it" on your content details page. Most wallpaper submissions are approved within 24 hours. If you share the file on a Friday, or over the weekend, it should be reviewed by the following Monday.

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Why wasn't my wallpaper approved for sale?

Once you submit your wallpaper for approval, our team of content experts will take a look at it to make sure that it's suitable for others to view and download. Our panel follows a strict set of guidelines to make sure that wallpapers are legal and appropriate for sale.

If your wallpaper falls into one of the categories below, it won't be approved for sale. That means you can download it to your phone, but other users won’t be able to view or download it from Studio V.

Here are some reasons why your wallpaper might not have been approved for sale:

• Inappropriate content: Our experts believe your wallpaper may depict vulgar, tasteless, profane, obscene, racist, abusive, malicious, or derogatory material, or a high level of violence or illegal activity.
  
  
• Privacy/misrepresentation: Our experts believe that your wallpaper may contain material which is defamatory, libelous or slanderous, or which might embarrass someone or invade their privacy.
  
  
• Copyright issue: Our experts believe that the image or photo used in your wallpaper may be owned by someone else. (Please make sure to upload only photos or images that you created and own the rights to.)
  
  
• Trademark issue: Our experts believe that the image or photo used in your wallpaper may contain a trademark owned by a third party.
  
  
• Advertising/promo issue: Our experts believe that your wallpaper may contain material submitted for advertising or promotional purposes on behalf of yourself or a third party.
  
  
• Public figure/celebrity issue: Our experts believe that your wallpaper may contain an image or photo of a public figure or celebrity.
  
  

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