Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic Buying Ringtones TXT Tones Ringback Tones

What are Ringback Tones?

With Ringback Tones, people will hear a short song or sound clip when they call your Virgin Mobile phone instead of the standard ring.

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What's the difference between Ringback Tones and Ringtones?

Ringback Tones are the sounds your callers hear when they call your Virgin Mobile phone. Ringtones are the sounds you hear when someone calls you on your phone.

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Can I set different Ringback Tones for different callers?

Sure. When you buy a new Ringback Tone, you can choose to set it for a specific caller. You can also do it from the My Ringback Tones page at anytime.

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What is the "After Hours" setting?

This option allows you to set a specific Ringback Tone to play to all callers between 6pm and 6am. That way, you can have one Ringback Tone play during the day – say, when you’re at work or school – and another one “After Hours”. You can choose this option from the My Ringback Tones page.

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Which Virgin Mobile phones will Ringback Tones work with?

Ringback Tones are available on all Virgin Mobile phones.

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How much do Ringback Tones cost?

Ringback Tone service costs $1.49 per month. Each Ringback Tone you purchase costs $1.99 and is good for 6 months. After that, it will expire. But we’ll give you a heads-up before any of your Ringback Tones are about to expire.

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How many Ringback Tones can I have set up at once?

You can store up to 10 Ringback Tones in your account at once.

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Can I assign a Ringback Tone to a group of callers?

No, but you can assign Ringback Tones to individual callers from the My Ringback Tones page.

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Can I disable Ringback Tones for certain callers?

Sure. If you don't want certain callers to hear a Ringback Tone when they call your phone, you can have them hear a standard ring instead. To disable Ringback Tones for these people, just enter their phone numbers on the My Ringback Tones page.

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How do I manage my Ringback Tones and change my settings?

It's easy. Just log in to the My Ringback Tones page.

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Do Ringback Tones ever expire?

Each Ringback Tone you purchase is good for 6 months. After that, it will expire. But we’ll give you a heads-up before any of your Ringback Tones are about to expire.

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How often can I change my Ringback Tone?

You can change your tone as often as you like. Just log in to My Ringback Tones.

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Can I preview Ringback Tones before I buy them?

Yes, you can preview Ringback Tones here on our Web site.

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