Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic Mobile Web Search

What is Mobile Web Browsing?

With VirginXL, you can access your favorite Web sites right from your phone. Get the latest headlines and hot links from Virgin Mobile, do a search, or type in your own url and surf away.

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How much does it cost?

Basic Rate: $1.50 for 24 hours of access and up to 1 MB of data. Charged only on the days you use it.

Or add a Data Pack and save on monthly access:

Pay As You Go Plan
_$5 = 10 MB
_$10 = 20 MB + unlimited VirginXL access
_$20 = 50 MB + unlimited VirginXL access


Monthly Plans*
_$5 = 20 MB + unlimited VirginXL access
_$10 = 50 MB + unlimited VirginXL access

*Price does not include taxes

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Which Virgin Mobile phones can access the Web?

You can access the Web from any VirginXL-enabled phone. Click here to compare our phones.

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How do I use it?

Here's how:

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Can I download files from the Web to my phone?

No. Virgin Mobile phones do not currently support file downloads from the Web, sorry.

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What if I don't want Web access enabled on my phone?

You can block Web access on your phone by calling Virgin Mobile At Your Service at 1-888-322-1122. Keep in mind, you'll still be able to access VirginXL and download ringtones, games, and graphics from Virgin Mobile and our partners through short codes, but you won't be able to access any other sites. The cost of Web access is non-refundable if you decide to block Mobile Web access on your phone after you've paid for a 1-day or monthly pass, sorry.

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