Virgin Mobile Help
Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.
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What is Instant Messaging?
You can send and receive Instant Messages (IMs) right from your Virgin Mobile phone. You can IM friends whether they're logged-in at their computers or on their own phones. To get started, all you need is an AIM or Yahoo! Messenger screen name and password.How much does it cost?
If you've signed up for a Messaging Pack, your balance of messages will be decreased by one message each time you send or receive an IM.If you haven't signed up for a Messaging Pack, you'll be charged 10¢ each time you send or receive an IM. (Customers with active accounts that were established before 10/23/07 will be charged at the old rate of 5¢ for each IM sent or received.)
The IM application itself is free to download.
How do I use it?
Here's how:- Register for an IM account at aol.com or yahoo.com. If you've already got one, then you're all set.
- Download Mobile IM here on the web or by going to Menu -> VirginXL -> Messaging -> Instant Messaging on your phone.
- In a second or two, an alert will pop up on your phone asking you to complete the download. Click Yes.
- Once it's finished downloading, launch instant messaging by going to Menu -> My Stuff -> My other stuff.
- That's it. Now you can send and receive messages with your buddies.
Which Virgin Mobile phones support Mobile IM?
Currently, the Slash, Wild Card, Super Slice, Cyclops, Switch_Back, Snapper, and Slider Sonic support Mobile IM.What is an AOL screen name and how do I get one?
In order to use AOL Instant Messenger on a Virgin Mobile phone, you'll need an AOL screen name and password to login and start IM'ing. If you've ever used AOL or AOL Instant Messenger before, you already have an AOL screen name. You can use that name and password to login to AOL Instant Messenger on your phone.If you don't have a screen name yet, you can get one for free by clicking here.
What is a Yahoo ID and how do I get one?
In order to use Yahoo! Messenger on your Virgin Mobile phone, you'll need a Yahoo! ID and password to login and start IM'ing. If you've ever used Yahoo! Messenger before, you already have a Yahoo! ID. You can use that Yahoo! ID and password to login to Yahoo! Messenger on your phone.If you don't have a screen name yet, you can get one for free by clicking here.
How can I tell how many messages I have left in my Messaging Pack?
Just text the keyword "BAL" to the shortcode TEXT (8398) and hit Send on your Virgin Mobile phone, and we'll send you an alert with your current message balance. )Do I have to have Instant Messaging open to receive IMs?
No. If you log into Instant Messaging and then close the application, your phone will alert you when a new IM arrives - even with the application closed.When I try to access Mobile IM on my Snapper or Slider Sonic, it tries to connect and then just times out, what's wrong?
Here's how:- Download the Instant Messaging application here on the web or by going to Menu -> VirginXL -> Messaging -> Instant Messaging on your phone. (Switch_Back and Cyclops users can skip ahead to step 4. AOL Instant Messenger comes preloaded on your phone.)
- In a second or two, an alert will pop up on your phone asking you to complete the download. Click Yes.
- Launch Instant Messaging by going to Menu -> My Stuff -> My other stuff.
- Choose the IM service you want to use and log in.
