Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic Mobile Email Mobile IM Text Messaging Receiving Text Messages Sending Text Messages Storing Text Messages Messaging Packs IM 2 Text

What is Mobile Email?

Now you can send and receive email right from your Virgin Mobile phone. Choose from some of the most popular Web-based email services, including AOL® Mail, AIM® Mail, and Yahoo!® Mail.

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How much does it cost?

If you've signed up for a Messaging Pack, your balance of messages will be decreased by one message each time you send or receive an email, or receive a new email notification. If you haven't signed up for a Messaging Pack, you'll be charged 10¢ each time you send or receive an email, or receive a new email notification. (Customers with active accounts that were established before 10/23/07 will be charged at the old rate of 5¢ for each email sent or received within the U.S. and 5¢ for each new email notification.) The email application itself is free to download.

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How do I use it?

Here's how:

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Which Virgin Mobile phones support Mobile Email?

Currently, the Shuttle, Arc, Slash, Wild Card, Super Slice, Cyclops, Switch_Back, and Slider Sonic support Mobile Email.

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What is a Yahoo! ID and how do I get one?

In order to use Yahoo! Mail on your Virgin Mobile phone, you'll need a Yahoo! ID and password.

If you've used Yahoo! Mail before, you already have a Yahoo! ID and password. You can use that ID and password to login to Mobile Email on your phone. Your Yahoo! contacts will appear once you login.

If you don't have a Yahoo! ID and password yet, click here to get them for free from Yahoo!.

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What is an AOL Mail or AIM Mail screen name and how do I get one?

In order to use AOL Mail or AIM Mail on your Virgin Mobile phone, you'll need an AOL or AIM screen name and password.

If you've used AOL Mail or AIM Mail before, you already have a screen name and password. You can use that screen name and password to login to Mobile Email on your phone. Your AOL or AIM contacts will appear once you login.

If you don't have an AOL or AIM screen name and password yet, click here to get them for free from AOL.

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How can I tell how many messages I have left in my Messaging Pack?

Just text the keyword "BAL" to the shortcode TEXT (8398) and hit Send on your Virgin Mobile phone, and we'll send you an alert with your current message balance.

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Do I have to keep the Mobile Email application open to receive new mail?

No. Once you log into Mobile Email (by going to Menu -> My stuff - > My other stuff), your phone will alert you when new mail arrives... even if you've closed the application. You can disable this feature by going to Menu -> Mobile Email -> Options.

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