Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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What happens if I go over my number of monthly messages?

Additional text, IM, and email messages cost 10¢ each to send and to receive. Additional picture messages cost 25¢ each to send and to receive. (Customers with active accounts that were established before 10/23/07 will be charged at the old rate of 5¢ for each text, IM and email sent or received within the U.S. and 5¢ for each new email notification.)

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Do unused messages expire?

Any unused messages expire at the end of the month. You'll start the next month with the same amount of messages that you've signed up for.

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Can I switch to a different Messaging Pack?

Sure, you're free to switch between Messaging Packs. Make the switch from the Messaging menu in VirginXL/VirginXtras on your phone or here on our Web site. Here's some stuff to keep in mind when you switch Messaging Packs:

If you're using Pay As You Go… you'll lose any unused messages when you buy a new Messaging Pack. So the best time to switch Messaging Packs is near the end of your monthly period.

If you're on a Monthly Plan… you will be charged for your new Messaging Pack along with your next monthly payment. Until then, you'll pay for messaging at our basic rate — 10¢ per Txt/Email/IM and 25¢ per Pix. As long as your monthly charge (including the charge for the Messaging Pack and Monthly Plan payment) goes through, your new monthly messages will be added to your account along with your next set of monthly minutes.

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Do Virgin Alerts count towards my monthly messages?

No way, we don't charge you for those.

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If I don't want to add a Messaging Pack can I still use text messaging, picture messaging, IM, and email?

Sure. If you don't add a Messaging Pack, text, IM, and email messages will cost 10¢ each to send and to receive. Picture messages will cost 25¢ each to send and to receive. (Customers with active accounts that were established before 10/23/07 will be charged at the old rate of 5¢ for each text, IM or email sent or received within the U.S. and 5¢ for each new email notification.)

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What types of messages count towards my Messaging Pack?

Any text, picture, IM, and email messages that you send or receive count towards your monthly total. International Txt and voicemail messages do NOT count towards your monthly total.

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I was on a Monthly Txt plan, what happens to that?

Your old Monthly Txt plan has turned into a Message Pack. This means that in addition to text messages, you can now use your bundle to send/receive picture, IM and email messages, as well - for the same price as before. If you had any balance remaining on your Messaging Packs plan as of April 11, 2007, you can now use those messages to send/receive the four message types described above.

There are no changes to your anniversary date or the amount you will be charged every month.

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What happens if I switch to or from a Monthly Plan while I'm signed up for a Messaging Pack?

If you switch to or from a Monthly Plan while you're signed up for a Messaging Pack, you'll lose any unused messages when you make the switch. So the best time to switch Messaging Packs is near the end of your monthly period.

Starting May 28, 2008, you will no longer be able to activate with—or switch your service to— the18¢ per minute plan, 20/10 Talk or the $14.99, $24.99, $34.99, $44.99, $59.99 or $99.99 monthly plans. If you're currently using one of these offers, you can continue talking with that offer until your account expires or you switch to one of our other voice plans. After that, you won't be able to switch back to the18¢ per minute plan, 20/10 Talk or the $14.99, $24.99, $34.99, $44.99, $59.99 or $99.99 monthly plans.

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