Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic General Information

What is Google Maps?

Google Maps gives you real-time traffic info, local maps, and detailed directions to help you get where you're going. Search for local businesses, including restaurants, ATM locations, movie theaters, and more.

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How much does it cost?

Google Maps is free, but you need to have a Data Pack in order to download and use it. Standard data rates apply.

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How do I download it?

Here's how:

1. Make sure you've signed up for a Data Pack.
2. Then go to Menu -› VirginXL -› What's Hot.
3. Select Google Maps from the menu.
4. Select Download.

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How do I use it?

Once it's finished downloading, launch Google Maps for mobile on your phone by going to Menu -› Stuff -› My Other Stuff

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Which Virgin Mobile phones can use Google Maps^TM for mobile?

Google Maps for mobile is currently available on the Slash and Super Slice.

Click here to compare our phones.

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What should I do if I'm having trouble connecting?

If you see this error message while using Google Maps^TM: "This application requires a data connection, and will retry automatically. In the meantime, please check your signal strength", try visiting a link in Surf The Web and then restarting Google Maps^TM for mobile.

Here’s how:

1. Close Google Maps^TM for mobile.
2. Access Surf The Web and select a link.
3. After a few seconds, exit the browser.
4. Then re-launch Google Maps^TM for mobile.

If this doesn't fix the problem, please dial *VM.

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