Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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What is it?

Virgin Mobile's Contact Vault service lets you store your phone's contacts online for safekeeping. With Contact Vault, you can automatically transfer all of your contacts to a new Virgin Mobile phone that supports Contact Vault without having to re-enter them one-by-one. Contact Vault also provides a secure backup in case your phone is lost or stolen — you can erase the contacts on your missing phone without losing all the information stored on our Web site.

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How do I use it?

Here's how:

1. Download the Contact Vault application here or by going to Menu -> VirginXL -> Contact Vault on your Virgin Mobile phone.
2. During the download process you must read and agree to the End-User License and terms. Read and agree to the End-User License and Terms
3. An alert will pop up on your phone asking you to complete the download.
4. Once it's finished downloading, launch Contact Vault by going to Menu -> Stuff -> My Stuff -> My Games on Cyclops, or Menu -> Stuff -> My Stuff -> My Other Stuff on the the Switch_Back, Wild Card or Slash.
5. Follow the on-screen instructions to back up your contacts.

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How much does it cost?

The Contact Vault service costs $1.99 per month or $9.99 for 6 months.

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Which Virgin Mobile phones will Contact Vault work with?

Right now, Contact Vault is available on Slash, Wild Card, Cyclops and Switch_Back.

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What if I lose my phone?

If your phone is lost or stolen, log into Contact Vault here on the Web right away and erase the contacts from your missing phone.

If you find your phone, or buy a replacement phone that supports Contact Vault, you can automatically load all of your existing contacts onto the phone from our Web site. No need to re-enter them one-by-one! Simply download the Contact Vault application onto your new phone.

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Will anyone else access my information online?

No, but make sure to keep your username and Account PIN (vKey) secret and to log out from your account at the end of each session.

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How do I unsubscribe from Contact Vault and cancel future monthly charges?

You can unsubscribe from My Virgin Mobile, or by selecting Unsubscribe from the Contact Vault menu on your phone, to prevent future monthly charges. There are no refunds for money paid in advance for the Contact Vault service. If you unsubscribe you will no longer have access to your contacts on the web or the ability to use the Contact Vault service.

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What happens if I buy a new phone that doesn't support Contact Vault?

If you buy a new phone that doesn't support Contact Vault, you will no longer be able to use Contact Vault on your new phone.

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Can I switch my Contact Vault pricing plan?

Sure, you're free to switch between Contact Vault pricing plans. Keep in mind... when you switch from the $9.99 six-month subscription to the $1.99 per month pricing plan before your subscription ends, you will not receive a refund of any portion of your subscription fee and you will lose any remaining months in your paid subscription. For that reason, we recommend that you switch at the end of your paid subscription.

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