Virgin Mobile Help for Prepaid Cell Phone and Plans

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Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Is voicemail included with my Virgin Mobile service?

Yes. Voicemail is included with your Virgin Mobile service.

You are charged for airtime when you call your voicemail from your mobile phone. If you check your voicemail from your home or work phone, the call is free.

Can I check my voicemail from any phone?

Yes. Just call your Virgin Mobile phone number and press "*" when you hear the greeting.

How do I set it up?

Press and hold the "1" button on your phone. This will dial you directly into voicemail.

The voicemail system will ask you to select a pass code, record your name and a greeting, and set up your preferences.

That's it - you're done. Now, any incoming calls that you don't answer will automatically be forwarded to your Virgin Mobile voicemail.

How do I access it?

To access your voicemail from your Virgin Mobile phone:

Press and hold the "1" button to ring into voicemail. (For the Vox 8500, press the "2-dot" button, select "Voicemail" from the menu, and press OK to ring into voicemail.) You'll be asked for your pass code unless you have turned on the Pass Code Skip feature.

To access your voicemail from a home/work phone, just call your Virgin Mobile phone number and press "*" when you hear the greeting.

How do I use it?

Once you are in your voicemail, use the following numbers to navigate it:

Main menu-Press 1 to listen to your messages
Then:
Press 1 or 5 to play time/date stamp.
Press 3 to advance the recording 8 seconds
Press 4 to replay the message from the beginning
Press 7 to erase the message
Press 9 to save the message
Press 0 to get help
Press # to skip the message
Press * to return to the main menu

Main menu-Press 3 to change personal options
Then
Press 1 to change notification options
Press 2 to change administrative options
    Passcode Skip on/off, press 1
    Auto-Play on/off, press 2
    Message Date/Time on/off, press 3
    Change Passcode, press 4
Press 3 to change greetings
    Personal greetings, press 1

Main menu-Press 0 to hear all prompts

Main menu-Press * to disconnect

What if I forget my pass code?

If you forget your passcode, call Virgin Mobile At Your Service at 1-888-322-1122, or dial *VM from your Virgin Mobile phone, and one of our advisors will help you out. You will need your Account PIN (vKey) which you chose when you first signed up.

How will I know when I get a message?

When you get a new voice message, a new message screen will pop up on your phone. A little envelope icon will show also up on the top of your screen.

The icon will go away when all new voice messages have been completely listened to, erased, or saved.

How many messages fit in my mailbox?

Up to 30 messages will fit in your mailbox.

How long are my messages saved for?

Each message is stored for 30 days from the time you receive it.

What is Pass Code Skip?

The Pass Code Skip feature lets you get right into your Mailbox without entering your pass code. This only works when you call voicemail from your Virgin Mobile phone.

To set it up, access your voicemail and then:

Press "3" for "personal options."
Press "2" for "administrative options."
Press "1" to turn your pass code option on/off.

How do I use other voicemail features?

Once you're inside your mailbox, press "3" for personal options. Then press "2" for Administrative Options.

Press "1" to change your Pass Code Skip option. Press "2" to change your Auto-Play option. Press "3" to change your Message Date/Time option. Press "4" to change your pass code.

What happens to my voicemail if my account becomes inactive?

If your account becomes inactive, people calling you will get a message that says "The person you are calling is unavailable now. Please try later."

No one can leave you a message and you won't be able to check old messages.

Messages that were already saved before your account became inactive will still be saved for 30 days from the time you received them.

To avoid all of this, just make sure to add at least $20 to your account every 90 days to keep your account from becoming inactive.

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