Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category Coverage Local Number Portability Security and Privacy TTY / 711 support N11 Codes Voicemail List Yourself Activation

Select a topic TTY General Questions 711 General Questions

What is 711?

711 is used to access the Telecommunications Relay Service (TRS) which makes it possible for hearing impaired individuals to communicate over the phone.

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Is there a fee?

Nope. There is no extra charge to call 711, but normal airtime charges apply.

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Is additional equipment necessary?

Just your phone. All Virgin Mobile phones are capable of dialing 711.

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How do I use it?

You can dial 711 from any Virgin Mobile phone. Here's how:

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Where is 711 service available?

711 service is available on Virgin Mobile's network in all 50 states and the District of Columbia.

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Can I make a long distance call with it?

Yes, depending on where you're calling from - the rules regarding TRS-assisted long distance calls vary state by state.

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Where can I get answers to additional questions?

Check out the FCC's website at http://www.fcc.gov/cgb/dro/trsphonebk.html for a list of contact information by state.

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