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Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category Coverage Local Number Portability Security and Privacy TTY / 711 support N11 Codes Voicemail List Yourself Activation

Select a topic General Information

What are N11 codes?

N11 codes (or "N-one-one codes") are three-digit numbers that you can dial to access various services from your phone. Some standard N11 codes include:

• 211: Community information and referral services (In some parts of the country, this number is used to access organizations such as United Way.)
• 311: Non-Emergency police and government services
• 411: Directory assistance
• 511: Travel, traffic, and transportation information
• 611: Repair service
• 711: Telecommunications relay services (This number is available throughout the country for access to TTY, TDD, and other communications services for the hearing-impaired and speech-impaired.)
• 811: Call before you dig (In some parts of the country, this number is used to access notification systems to help prevent damage to underground utilities when you are digging.)
• 911: Emergency services

All Virgin Mobile phones can dial 411, 611, and 911, since these numbers have been implemented across the country and all Virgin Mobile phones are correctly configured to dial them.

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How much does it cost to call N11 codes?

Here's how much it costs...

• 211 - Community information and referral services - Standard airtime
• 311 - Non-Emergency police and government services - Standard airtime
• 411 - Directory assistance - Standard airtime + $1.75/call
• 511 - Travel, traffic, and transportation information - Standard airtime
• 611 - Repair service - No charge
• 711 - Telecommunications relay services - Standard airtime
• 811 - Call before you dig - Standard airtime
• 911 - Emergency services - No charge

Other Codes

• *86 - Virgin Mobile At Your Service - No charge

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What if I'm having trouble dialing an N11 code?

You might receive one of these responses when you dial a N11 code:

• a busy signal
• a recording like "The number you have dialed is incorrect or not in service" or "Your account could not be validated"
• you see "Connected" or "Connecting" on your phone's screen but the call does not connect

If that's the case, the N11 code you tried to dial probably hasn't been implemented in your area. Virgin Mobile phones are configured to call all the N11 codes listed above.

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