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Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.
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Can I keep my Virgin Mobile number if I leave and go to another company?
Well, we hope that you'll find Virgin Mobile to be a great wireless experience. We've based our business on customer satisfaction and built a Pay As You Go Service that provides value and, more importantly, freedom from contracts. If you have any questions or concerns, please feel free to call us at 1-888-322-1122, and we'll do our best to work them out.But, if you feel the need to leave us and go somewhere else, we'll miss you. You can keep the phone number we gave you, but in order to do that, you'll have to contact your new provider first. They'll call us and we'll work with them to handle the number switch for you.
Do I need to contact Virgin if I leave?
No. Contact your new company first. They will take care of all cancellations.What happens to my balance if I leave?
It's no different than before. If you decide to stop using our service, we don't refund an unused balance.Will there be a fee if I leave and take my number?
Virgin Mobile is not charging new or existing customers any portability fees. We can only speak for ourselves though. Other companies might charge portability fees in some form, including monthly fees for all their customers' porting or not. You might want to check.© Virgin Mobile USA, L.P. 2002 - . All Rights Reserved.
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