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Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.
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What is local number portability?
Local number portability allows you to take your phone number with you when switching phone companies within a local area. So, if you've decided that Virgin Mobile is your wireless service provider of choice, you get to keep your existing phone number AND enjoy a contract-free life with us.The industry geeks refer to this new option as "porting in" or "porting out." What do these terms mean to everyone else? Porting-in means bringing your phone number to a new phone company and porting-out means taking your phone number from your existing phone company.
Local number portability is a big plus for you, the consumer, and Virgin Mobile has been a big supporter of it from the beginning. Why should you feel bound by a series of digits? We want you to be a happy customer, not a happy hostage.
How do I know if I am eligible?
It depends on where you live and who your current service provider is. Some companies don't yet provide number portability at this time, and some areas are outside Virgin Mobile's coverage area. To see a map with Virgin Mobile's coverage area, click here.Where can I go for more info on LNP?
There are a lot of resources available to consumers. For starters, you can check the other FAQs on our site. Another place to visit is the FCC's site at http://wireless.fcc.gov/wlnp/.© Virgin Mobile USA, L.P. 2002 - . All Rights Reserved.
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