Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category Coverage Local Number Portability Security and Privacy TTY / 711 support N11 Codes Voicemail List Yourself Activation

Select a topic General Information

Is there Virgin Mobile coverage in my area?

More likely than not. Virgin Mobile has excellent digital coverage across the U.S., Puerto Rico, and the U.S. Virgin Islands.

To check coverage click here.

Back to top

Does Virgin Mobile coverage include roaming?

With Virgin Mobile, there is no roaming. No roaming means no roaming charges.

You can use your Virgin Mobile phone anywhere in Virgin Mobile and extended digital coverage areas across the U.S., Puerto Rico, and the U.S. Virgin Islands.

If you leave our coverage area, all your text messages will be saved for up to 72 hours. Voicemail messages will be saved until you return.

Back to top

Can I use my Virgin Mobile phone if I am travelling outside the United States?

Our coverage area includes all 50 states, Puerto Rico, and the US Virgin Islands. At this time, our phones won't work on networks outside that area. Sorry.

Back to top