Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month

Select a topic How It Works Virgin Mobile Nights and Weekend Minutes Payment/Monthly Charge Surcharges Account Management Mobile to Mobile

When are Virgin Mobile's primetime minutes (nights and weekend)?

If you are on $34.99 TALK, $44.99 TALK, $59.99 TALK or $99.99 TALK, nights are 7pm to 7am, Monday-Friday. Weekends start at 7pm on Friday and end at 7 am Monday.

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When are anytime minutes?

For monthly plans with Anytime Minutes, Anytime Minutes run 7am–7pm, Monday through Friday.

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What if I use up my primtime minutes before my anytime minutes?

In that case, you'd just start using your anytime minutes. That's why they're called "anytime minutes."

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Do minutes expire?

If you are on $14.99 TALK, $24.99 TALK, $34.99 TALK, $44.99 TALK, $59.99 TALK or $99.99 TALK, any unused minutes will expire at the end of each month or if you switch plans. You'll start the next month with the same amount of minutes that you've signed up for.

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I used to get Unlimited Nights and Weekends on my $44.99 plan, what happened?

If you want unlimited nights and weekends, you can switch to our $59.99 or $99.99 Monthly Plans at any time. Changing plans is fast and easy. Do it on the Web through My Virgin Mobile or by calling Virgin Mobile At Your Service at 1-888-322-1122.

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What happens if I go over my anytime minutes? How much do additional minutes cost?

Additional minutes are 25¢ each. The cost will come right out of your balance--that's whether you're paying with cash or a debit/credit card or PayPal account. So if you think you might run out of minutes in a month, make sure to have enough money in your balance to cover the cost of any additional minutes you need to use. Auto Top-Up makes it easy to keep money in your balance.

Check out our Monthly Plans.

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