Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Virgin Mobile Nights and Weekend Minutes Payment/Monthly Charge Surcharges Account Management Mobile to Mobile

Who can I call using my unlimited Mobile to Mobile minutes?

With Mobile to Mobile, you can make and receive unlimited anytime Domestic calls to/from any other Virgin Mobile phone number.

Calls to your Virgin Mobile voicemail are not included in Mobile to Mobile. Calls to voicemail and call waiting calls received during a call with a non-Virgin Mobile customer will be charged as anytime minutes or night and weekend minutes (depending on the time of day in which the call is made or received).

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How do I get Mobile to Mobile calling?

Mobile to Mobile calling comes included with our $99 Monthly Plan. So to get it, all you have to do is sign up for our $99 Monthly Plan and make sure your monthly charge goes through.

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What happens if I have Mobile to Mobile on the $99 Monthly Plan but then switch to another plan?

Your minutes will be charged based on the new plan you switch to. You will no longer get unlimited anytime calls to other Virgin Mobile phones... unless you switch back to our $99 Monthly Plan.

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