Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Virgin Mobile Nights and Weekend Minutes Payment/Monthly Charge Surcharges Account Management Mobile to Mobile

Does Virgin Mobile offer Monthly Plans? How much do they cost?

Upon payment of your monthly charge plus taxes and surcharges, you’ll start each month with the amount of minutes that you've signed up for. If you use up your anytime minutes and you have a balance, additional minutes are just 20¢ each and the cost will come out of your account balance.

If your monthly charge didn't go through--because there was a problem with your credit/debit card or PayPal account, or because there wasn't enough in your balance to cover the charge--you can continue to talk at a rate of 20¢/min for up to 120 days until you restore your account. Once you pay the outstanding monthly charge, you can start talking again with the plan you selected. Or, if you Top-Up for an amount less than the outstanding monthly charge, you'll automatically be switched to the 20¢ per Minute Pay As You Go Basic Rate offer 30 days from your last Top-Up or at the end of that 120-day period, whichever comes first.

Starting April 15, 2009, you will no longer be able to activate with-or switch your service to 18¢ TALK. If you're currently using 18¢ TALK, you can continue talking with that plan until your account expires or you switch to one of our other plans. After that, you won't be able to switch back 18¢ TALK.

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How does it work?

Upon payment of your monthly charge plus taxes and surcharges, you’ll start each month with the amount of minutes that you've signed up for. If you use up your anytime minutes and you have a balance, additional minutes are just 20¢ each and the cost will come out of your account balance.

If your monthly charge didn't go through--because there was a problem with your credit/debit card or PayPal account, or because there wasn't enough in your balance to cover the charge--you can continue to talk at a rate of 20¢/min for up to 120 days until you restore your account. Once you pay the outstanding monthly charge, you can start talking again with the plan you selected. Or, if you Top-Up for an amount less than the outstanding monthly charge, you'll automatically be switched to the 20¢ per Minute Pay As You Go Basic Rate offer 30 days from your last Top-Up or at the end of that 120-day period, whichever comes first.

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Is this Plan right for me?

If you are enrolled in any of our Monthly Plans, nights are 7pm to 7am, Monday-Friday. Weekends start at 7pm on Friday and end at 7 am Monday.

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