Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Virgin Mobile Nights and Weekend Minutes Payment/Monthly Charge Surcharges Account Management Mobile to Mobile

How do I check for my balance?

Just hit the Balance Button on your phone and we'll tell you how many minutes you've used, how many minutes are included in your TALK option, and when your next month starts.

Check right from your phone. Just press and hold the up arrow on your phone's keypad. Check it for free up to 5 times each day, $.02 per balance check thereafter.

Or, log on to My Virgin Mobile with your Account PIN (vKey) and do it whenever you want. There, you can get a more detailed list of charges - like how much you've spent on VirginXtras/VirginXL, downloads, taxes and surcharges, etc.

Back to top

How do I pay for ringtones, text messages, etc?

The cost of any features you use will come right out of your balance. So make sure you have enough money in your balance to cover the cost of any features you use and that you have paid your Monthly Plan amount.

Top-Up to add money to your balance - do it right from your phone or here on the Web. Make Top-Up really easy by registering your credit/debit card. Or, pay from your bank account using PayPal. You can also buy Top-Up cards at thousands of retailers across the country.

Back to top

Can my account ever expire?

If your monthly charge didn't go through-because there was a problem with your credit/debit card or PayPal account, or because there wasn't enough in your balance to cover the charge-and if you go 120 days after that without restoring your account, your service will expire and you will lose your phone number and any money left in your balance.

Or, if you Top-Up for an amount less than the outstanding payment during that 120-day period, you'll automatically switch to 18¢ TALK.

If you think there may have been a problem with your credit/debit card or PayPal account, please call Virgin Mobile At Your Service right away at 1-888-322-1122.

Check out our Monthly Plans.

Back to top

What if I want to cancel my monthly service?

Since there are no long-term contracts, you're free to go whenever you please. Just give us a shout and we'll put a stop to your monthly charge. But remember, you'll lose any unused minutes at the time of cancellation.

You're also free to switch between TALK and TXT options. So if you think another option might be better for you, no sweat. Click here to compare our options.

Back to top

What if the Plan isn't right for me?

Sure, you can switch between offers as long as your account is active. Make the switch here, or by calling Virgin Mobile At Your Service at 1-888-322-1122.

Back to top

How do I restore my account?

If you miss a monthly payment--because there was a problem with your credit/debit card or PayPal account, or because there wasn't enough money in your balance to cover the charge--you'll need to restore your account so you can keep talking with the Monthly Plan that you selected.

You can restore your account in one of two ways: 1) add enough money to cover the cost of your monthly charge (plus tax and surcharges), or 2) update your registered credit/debit card or PayPal account. Do it on the Web through My Virgin Mobile or by calling Virgin Mobile At Your Service at 1-888-322-1122.

Back to top