Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month

Select a topic How It Works Virgin Mobile Nights and Weekend Minutes Payment/Monthly Charge Surcharges Account Management Mobile to Mobile

When are Virgin Mobile's nights and weekends?

For monthly plans with Night & Weekend minutes, nights are 7pm—7am, Monday through Thursday. Weekends start 7pm Friday and run through 7am Monday.

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When are anytime minutes?

For monthly plans with Anytime Minutes, Anytime Minutes run 7am—7pm, Monday through Friday.

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What if I use up my Night & Weekend Minutes before my Anytime Minutes?

In that case, you'd just start using your Anytime Minutes. That's why they're called "Anytime Minutes."

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Do monthly minutes expire?

If you’re on one of our monthly plans, any unused minutes will expire at the end of each monthly period or when you switch plans. But as long as your monthly charge goes through, you'll start the next month with the same amount of minutes that you've signed up for.

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What happens if I go over my Anytime Minutes? How much do additional minutes cost?

Additional minutes are just 20¢ each.

If you think you might run out of minutes in a month, make sure you have enough money in your cash balance to cover the cost of any additional minutes you want to use. That’s because the cost of additional minutes is charged to your cash balance — even if you’re paying for your monthly charge with a credit/debit card or PayPal. Auto Top-Up is a really easy way to keep money in your cash balance for additional minutes, downloads, and international calling. makes it easy to keep money in your balance.

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