Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Day2Day Inner Circle Min2Min Monthly TALK Month2Month

Select a topic How It Works Anytime/Nights and Weekend Minutes Payment/Monthly Charge Surcharges Top-Up/Cash Balance Account Management

Why are some charges billed to my registered card and others come out of my cash balance?

For the monthly and Adjust-Up charges, we always try to take the money out of your cash balance first. (That's so we don't hit your card with a charge while you have a bunch of money sitting in your cash balance.) If there isn't enough money to cover the whole charge, we bill it to your registered credit/debit card instead.

All other charges come out of your cash balance-including text messaging, international calling surcharges, and downloads.

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Do I still need to Top-Up?

To use features like ringtones, downloadable games, browsing VirginXL/VirginXtras, downloads, 411, international calling (the charge on top of the minutes you use), and text and picture messaging, you need to have money in your cash balance One of the ways to add money to your cash balance to is Top-Up.

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What is my cash balance?

You use your cash balance to pay for anything that's not a "minute". That includes ringtones, VirginXL/VirginXtras downloads, text and picture messages, international calling (the charge on top of the minutes you use), and 411.

Any credits you receive at month's end will be added to your cash balance.

You can also add to your cash balance by Topping-Up. Or, choose to set Auto Top-Up - that's the easiest way to keep your cash balance Topped-Up.

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Does my cash balance ever expire?

Your cash balance will not expire as long as you stay on the service and continue to pay the monthly charge.

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Can I use Virgin Mobile Top-Up cards?

Yes, you can use Top-Up cards to add money to your Month2Month cash balance to pay for ringtones, text messages, downloads, etc.

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Can I use the Service Preserver card to pay for Month2Month?

With Month2Month, your service does not expire so long as the credit card or Paypal account you have registered with us accepts the regular charges - monthly charge, Adjust-Up charges, etc. You can buy a Service Preserver card and use it to add $90 to your cash balance, but it will not automatically extend your service for a year.

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