Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month

Select a topic How It Works Anytime/Nights and Weekend Minutes Payment/Monthly Charge Surcharges Top-Up/Cash Balance Account Management

How does it work?

Start each month with 150 anytime and 150 night and weekend minutes for $29.99 (plus applicable taxes and surcharges).

If you run out of anytime minutes within a month, you'll automatically Adjust-Up to level 2. That means you'll get an additional 100 anytime and 850 night and weekend minutes for only $10 more (plus applicable taxes and surcharges).

Use up your level 2 anytime minutes before month's end and you'll automatically Adjust-Up to level 3. Get an additional 100 anytime minutes and unlimited night and weekend minutes for just $10 more (plus applicable taxes and surcharges).

Need even more minutes than level 3? Additional anytime minutes are just 20¢ a piece charged $10 at a time (plus applicable taxes and surcharges) at a time. Any unused night and weekend minutes will carry over to the next level until the end of the month.

Starting September 19, 2006, you will no longer be able to activate with-or switch your service to-Minute2Minute, Day2Day, Inner Circle, or Month2Month. If you're currently using one of these offers, you can continue talking with that offer until your account expires or you switch to one of our other TALK options. After that, you won't be able to switch back to Minute2Minute, Day2Day, Inner Circle, or Month2Month.

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When does my month start?

Your month will start on the day you activate your phone. In other words, if you activate your phone on the 22nd of the month, your future months will always start on the 22nd of the month.

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When would I Adjust-Up?

You'll Adjust-Up whenever you run out of minutes in a level. That means we'll charge $10 (plus applicable taxes and surcharges) to your card and you'll get more minutes so you can keep talking.

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How do I know when I'm about to Adjust-Up?

Whenever you have 15 minutes left in a level, we'll send you an alert letting you know. That way, you'll have a "heads-up" before you "Adjust-Up."

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Is this Plan right for me?

You can compare our offers here to find out which fits your style.

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