Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Day2Day Inner Circle Min2Min Monthly TALK Month2Month

Select a topic How It Works Anytime/Nights and Weekend Minutes Payment/Monthly Charge Surcharges Top-Up/Cash Balance Account Management

When are nights and weekends?

Nights are 7pm to 7am, Monday-Friday. Weekends start at 7pm on Friday and end at 7 am Monday.

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When are anytime minutes?

For monthly plans with Anytime Minutes, Anytime Minutes run 7am–7pm, Monday through Friday.

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What happens if I Adjust-Up before I use up all of my night and weekend minutes?

No way. They'll be added to your new night and weekend minutes for you to use until the end of the month.

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What if I use up my night and weekend minutes before my anytime minutes?

In that case, you'd just start using your anytime minutes. That's why they're called "anytime minutes."

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Do minutes expire?

Any unused minutes will expire at the end of each month. So you'll start the next month with 150 anytime minutes and 150 night and weekend minutes.

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What happens if I've only used a few minutes above level 1 at month's end?

If you use less than 50 minutes within any level beyond level 1 at month's end, we'll credit your cash balance for unused minutes. That means you'll only pay 20¢ per minute for the minutes you use, and not the full $10 (plus applicable taxes and surcharges).

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