Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Anytime/Nights and Weekend Minutes Payment/Monthly Charge Surcharges Top-Up/Cash Balance Account Management

How do I check my balance?

Checking your balance is quick and easy. Just hit the Balance Button on your phone and we'll tell you how many minutes you've used, how many minutes you have left in your current level, and how much you have in your cash balance. Checking your balance from your phone is free the first five times each day. After that, it costs 2¢ each time.

You'll also receive an alert whenever your minutes are almost up, so you'll know you're about to Adjust-Up to the next level.

You can also login to My Virgin Mobile to access your account history and manage your account. There, you can get a more detailed list of charges--like how much you've spent on VirginXtras/VirginXL downloads, taxes and surcharges, etc.

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How do I pay for ringtones, text messages, etc?

To use features like ringtones, downloadable games, text and picture messaging, international calling, 411, browsing VirginXtras/VirginXL, and downloads, you'll need to have money in your cash balance. We'll deduct the cost of any features you use from there. Use Top-Up cards to add money to your balance. Or, to make it really easy, set Auto Top-Up.

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How do I pay for international calls?

The airtime you use will be deducted from your minutes, same as any other call.

The international charge will be deducted from your cash balance

So to make an international call, you'll need to have minutes in your account AND money in your cash balance. If you need to add money to your cash balance, you can Top-Up here.

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Can my account ever expire?

If we have a problem charging the card you've registered with us and you go too long without fixing it, your account could expire. If you think there may have been a problem with your card, please call Virgin Mobile At Your Service right away at 1-888-322-1122.

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What if I want to cancel the service?

Since there are no long-term contracts, you're free to go whenever you please. Just give us a shout and we'll put a stop to your monthly charges. But remember, you'll lose any unused minutes at the time of cancellation.

Starting September 19, 2006, you will no longer be able to activate with-or switch your service to-Minute2Minute, Day2Day, Inner Circle, or Month2Month. If you're currently using one of these offers, you can continue talking with that offer until your account expires or you switch to one of our other TALK options. After that, you won't be able to switch back to Minute2Minute, Day2Day, Inner Circle, or Month2Month.

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What if the Plan isn't right for me?

Sure, You're free to switch between offers. However, your minutes balance won't carry over, so the best time to switch is near the end of your month. But no matter when you switch, the cash balance in your Month2Month account will automatically transfer to your new account.

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