Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Day2Day Inner Circle Min2Min Monthly TALK Month2Month

Select a topic How it works Payment/Top-Up Account Management Service Preserver

Who is eligible for Service Preserver?

Only customers who use Virgin Mobile's Minute2Minute or Day2Day services are eligible for Service Preserver. If you have any questions, please call Virgin Mobile At Your Service by dialing 888-322-1122 on your Virgin Mobile phone.

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What happens if I switch to a By the Month plan or $6.99 TALK after I've qualified for Service Preserver?

Service Preserver does not work with our By the Month plans or $6.99 TALK. To learn more about Service Preserver, click here.

But, if you activated Service Preserver on 18¢ TALK, Minute2Minute, Day2Day or Inner Circle, switch to a By the Month plan or $6.99 TALK, and then switch back to 18¢ TALK within 60 days of originally qualifying for Service Preserver, you can re-activate Service Preserver without adding an additional $90 within a three day period.

With our By the Month plans and $6.99 TALK, your account remains active so long as your registered debit or credit card still accepts the regular charges. You can always buy a $90 Service Preserver Card to add $90 to your cash balance.

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How does the Service Preserver card work?

By applying a Service Preserver card to your account, you'll activate Virgin Mobile's Service Preserver - it's the worry-free way to keep your 18¢ TALK, Minute2Minute, Day2Day or Inner Circle service active for an entire year.

Here's how it works:
  1.Buy a $90 Service Preserver card from one of the thousands of stores that sell them.
  2.Enter the card's PIN here or from the Top-Up menu on your phone.
  3.We'll send you a Virgin Alert letting you know that you're in, and we'll keep your service active for a whole year!
  4.Don't worry about Topping-Up every 90 days to keep your service from expiring. Just Top-Up whenever you need more airtime.

Those customers who pay a monthly charge on their plans -- Month2Month, $6.99 TALK, $14.99 TALK, $24.99 TALK, $34.99 TALK, $44.99 TALK, $59.99 TALK and $99.99 TALK -- are not eligible for the Service Preserver feature, but they can use the Service Preserver card to add $90 to their cash balance.

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