Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month

Select a topic How it works Payment/Top-Up Account Management Service Preserver

How do I pay for it?

Top-Up to add money to your account. Do it right from your phone or here on the Web. Use a credit/debit card, registered PayPal account, or use cash and buy Top-Up cards at thousands of locations across the country.

Back to top

When do I need to Top-Up?

Unless you've selected one of our special Top-Up options like Auto Top-Up or Service Preserver you'll need to Top-Up at least $20 every 90 days to keep your service active... even if you have money in your balance.

Back to top

Can my balance expire?

Unless you've selected one of our special Top-Up options like Auto Top-Up or Service Preserver you'll need to Top-Up at least $20 every 90 days to keep your service working... even if you have money in your balance.

So if you go too long without Topping-Up, your account will be deactivated and if that happens, your balance will expire. But way before that ever happens, we'll send an alert to your phone reminding you that it's time to Top-Up.

Back to top