Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month

Select a topic How it works Payment/Top-Up Account Management Service Preserver

How do I check my balance?

Checking your balance is quick and easy. Just hit the Balance Button on your phone and we'll tell you how much you have in your account. It's free the first five times you check from your phone each day. After that, it costs 2¢ each time.

You can also login to My Virgin Mobile to access your account history and manage your account.

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What if I go over?

Guess what? You can't go over your minutes because when your balance gets low, we let you know that it's time to Top-Up. Just add some money to your account, and you're good to keep talking. No worries.

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How do I pay for ringtones, text messages, etc.

We'll deduct the cost of any features you use right from your balance. That goes for ringtones, downloadable games, text and picture messages, browsing VirginXtras/VirginXL, and downloads.

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What if I want to cancel the service?

Since there are no long-term contracts, you're free to go whenever you want. All you stand to lose is any unused airtime. Or, you can switch to one of our other TALK options at any time. You're in control. You can make the switch here, or by calling Virgin Mobile At Your Service at 1-888-322-1122.

Starting September 19, 2006, you will no longer be able to activate with-or switch your service to-Minute2Minute, Day2Day, Inner Circle or Month2Month. If you're currently using Minute2Minute, you can continue talking with Minute2Minute until your account expires or you switch to one of our other TALK options. After that, you won't be able to switch back to Minute2Minute, Day2Day, Inner Circle or Month2Month.

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What if the Plan isn't right for me?

Starting September 19, 2006, you will no longer be able to activate with-or switch your service to-Minute2Minute, Day2Day, Inner Circle, or Month2Month. If you're currently using one of these offers, you can continue talking with that offer until your account expires or you switch to one of our other TALK options. After that, you won't be able to switch back to Minute2Minute, Day2Day, Inner Circle, or Month2Month.

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