Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Day2Day Inner Circle Min2Min Monthly TALK Month2Month

Select a topic How it works How much it costs My Inner Circle list

How does it work?

Get unlimited night and weekend minutes to 3 eligible numbers for just 70¢ each day. Other calls cost only 10¢/min.

Update your Inner Circle list (add, delete, or change numbers) for free twice each calendar month. After that, it costs $3.00 each time you update your Inner Circle list.

Starting September 19, 2006, you will no longer be able to activate with-or switch your service to-Minute2Minute, Day2Day, Inner Circle, or Month2Month. If you're currently using one of these offers, you can continue talking with that offer until your account expires or you switch to one of our other TALK options. After that, you won't be able to switch back to Minute2Minute, Day2Day, Inner Circle, or Month2Month.

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What happens if I start a call during night/weekend minutes and it runs into anytime minutes or vice versa?

All calls are charged at the per minute rate when the call starts. So if you start a call during the nights and weekends period and end it during the anytime period, the entire call will be charged at the nights and weekends rate. On the other hand, if you start a call during the anytime period and end it during the nights and weekends period, the entire call will be charged at the anytime rate.

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What if I find this plan is not right for me?

Sure. You can switch offers by logging into My Virgin Mobile.

Starting September 19, 2006, you will no longer be able to activate with-or switch your service to-Minute2Minute, Day2Day, Inner Circle, or Month2Month. If you're currently using one of these offers, you can continue talking with that offer until your account expires or you switch to one of our other TALK options. After that, you won't be able to switch back to Minute2Minute, Day2Day, Inner Circle, or Month2Month.

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How do I add/remove people from my Inner Circle list?

Just log into My Virgin Mobile here on the Web, or go to My Account->My Virgin Mobile->My Inner Circle on your phone. You can update your list (add, delete, or change numbers) for free twice per calendar month. After that, it costs $3.00 each time you make a change.

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How do I pay for it?

Top-Up to add money to your account. Do it right from your phone or here on the Web. Use a credit/debit card, registered PayPal account, or use cash and buy Top-Up cards at thousands of locations across the country.

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Do I still need to Top-Up $20 every 90 days?

Yes. Unless you've chosen one of our special Top-Up options, you'll need to add at least $20 every 90 days to keep your service working.

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