Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Select a topic How It Works Payment/Top-Up Account Management Service Preserver

How do I pay for it?

Top-Up to add money to your account. Do it right from your phone or here on the Web. Use a credit/debit card, registered PayPal account, or use cash and buy Top-Up cards at thousands of locations across the country.

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When do I need to Top-Up?

Unless you've selected one of our special Top-Up options like Auto Top-Up or Service Preserver you'll need to Top-Up at least $20 every 90 days to keep your service working... even if you have money in your balance.

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What if I go over?

Guess what? You can't go over your minutes because when your balance gets low, we let you know that it's time to Top-Up. Just add some money to your account, and you're good to keep talking. No worries.

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What happens if there's not enough in my account to pay for the daily charge?

You'll need to Top-Up before the charge can go through and you can make or receive calls again. (Don't worry -- you'll still be able to call 911, though.)

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Can my balance ever expire?

Unless you've selected one of our special Top-Up options like Auto Top-Up or Service Preserver you'll need to Top-Up at least $20 every 90 days to keep your service working... even if you have money in your balance.

So if you go too long without Topping-Up, your balance could expire. But way before that ever happens, we'll send an alert to your phone reminding you that it's time to Top-Up.

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