Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Payment/Top-Up Account Management Service Preserver

How can I check my balance?

Checking your balance is quick and easy. Just hit the Balance Button on your phone and we'll tell you how much you have in your account. It's free the first five times you check from your phone each day. After that, it costs 2¢ each time.

You can also login to My Virgin Mobile to access your account history and manage your account.

Back to top

How do I pay for ringtones, text messages, etc.

We'll deduct the cost of any features you use right from your balance. That goes for ringtones, downloadable games, text and picture messages, browsing VirginXtras/VirginXL, and downloads.

Back to top

What if the Plan is not right for me?

You can switch to one of our other offers --Minute2Minute or Month2Month --by calling Virgin Mobile At Your Service at 1-888-322-1122.

Back to top