Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Payment/Top-Up Account Management Surcharges Service Preserver

What is e911?

This per-line, monthly surcharge is generally imposed to fund state 911 emergency systems and emergency services, such as fire and rescue. Rates may vary by state, county, and city. And not all states have an e911 fund.

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What is Federal USF?

The Federal Universal Service Fund helps to provide affordable telecommunications services for low-income customers and customers in rural areas. It also provides discounts on Internet access for eligible schools, libraries, and rural health care providers. Rates change on a quarterly basis.

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What is State USF?

The State Universal Service Fund is a surcharge imposed for the purpose of providing basic telecommunications services for all residents at an affordable price. Rates may vary by state. Not all states have a state Universal Service Fund.

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