Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Payment/Top-Up Account Management Surcharges Service Preserver

How do I pay for it?

Top-Up to add money to your account. Do it right from your phone or here on the Web. Buy Top-Up cards at thousands of retailers. Or, make it really easy by registering your credit/debit card or PayPal account.

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Do I only Top-Up when my balance runs low?

Unless you've selected one of our special Top-Up options like $15 Auto Top-Up or Service Preserver, you'll need to Top-Up at least $20 every 90 days to keep your service working… even if you have money in your balance.

Click here to check out our different Top-Up options.

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Can my balance ever expire?

Unless you've selected one of our special Top-Up options like $15 Auto Top-Up or Service Preserver, you'll need to Top-Up at least $20 every 90 days to keep your service working...even if you have money in your balance.

If you go 90 days without Topping-Up, your account will become inactive. Inactive means you cannot make or receive calls (other than 911 emergency calls), send or receive text messages, download ringtones, or do anything else—even if you have money in your account. If you still don't Top-Up for 60 days after that, your account will expire and you'll lose your phone number and any money left in your account. But way before that ever happens; we'll remind you that it's time to Top-Up.

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Does Virgin Mobile charge sales taxes? If so, how are taxes calculated?

Virgin Mobile charges sales tax on Top-Ups, purchases of equipment and accessories, and shipping and handling charges, where required by law. The assessment and calculation of sales taxes are based on the laws applicable for the billing address of the debit/credit card or PayPal account you used to make the payment.

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