Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Payment/Top-Up Account Management Surcharges Service Preserver

How does it work?

Add airtime to your account, then talk all you want. When you run low, add some more. Just make sure to add at least $20 every 90 days to keep your service working... even if you have money in your balance. No long-term commitments, no monthly bills. It's just that simple.

Starting May 28, 2008, you will no longer be able to activate with-or switch your service to the 20¢/10¢ plan. If you're currently using the 20¢/10¢ plan, you can continue talking with that plan until your account expires or you switch to one of our other plans. After that, you won't be able to switch back the 20¢/10¢ plan.

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How much does it cost?

Calls cost just 10¢ per minute to/from other Virgin Mobile phone numbers, and 20¢ per minute to anyone else. Days, nights, weekends, whenever - it's still just 10¢/min to Virgin Mobile phone numbers and 20¢/min to everyone else.

Mobile to Mobile is domestic calling between Virgin Mobile USA phone numbers. Calls to your Virgin Mobile voicemail are not included and will be charged at a rate of 20¢/min. All call waiting calls received during a call with a non-Virgin Mobile customer will also be charged at 20¢/min.

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Is this Plan right for me?

Our 20¢/10¢ Plan is a great way to go if you want the savings of mobile to mobile calling to/from friends or family who use Virgin Mobile without making a monthly commitment. Get total control over your minutes with 10¢/min calls to/from friends' or family's Virgin Mobile phone numbers, and 20¢/min to anyone else. Mobile to Mobile is calling between Virgin Mobile USA phones. For Domestic calls only.

Compare our plans here to find out which fits you best.

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