Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Payment/Top-Up Account Management Surcharges Service Preserver

How do I pay for it?

Top-Up to add money to your account. Do it right from your phone or here on the Web. Buy Top-Up cards at thousands of retailers. Or, make it really easy by registering your credit/debit card. You can also pay from your bank account using PayPal.

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Do I only Top-Up when my balance runs low?

Unless you've selected one of our special Top-Up options like $15 Auto Top-Up or Service Preserver, you'll need to Top-Up at least $20 every 90 days to keep your service working... even if you have money in your balance.
Click here to check out our Top-Up options.

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Can my balance ever expire?

Unless you've selected one of our special Top-Up options like $15 Auto Top-Up or Service Preserver, you'll need to Top-Up at least $20 every 90 days to keep your service working... even if you have money in your balance.
If you go 90 days without Topping-Up, your account will be deactivated and you won't be able to make or receive calls on your phone. If you still don't Top-Up for 60 days after that, you'll lose your phone number and any money left in your account. But way before that ever happens, we'll remind you that it's time to Top-Up.

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Am I charged tax?

Yes. Sales tax applies to all airtime purchases.

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