Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category New Monthly Plans Pay As You Go Plan with Roll Forward 18¢TALK 20¢/10¢ Plan $6.99 TALK Data Packs Day2Day Inner Circle Min2Min Monthly TALK Month2Month Pink Slip Protection

Select a topic How It Works Payment/Top-Up Account Management Surcharges Service Preserver

How do I check my balance?

Check your account balance right from your phone. Just press and hold the up arrow on your phone's keypad. Check it for free up to 5 times each day, $.02 per balance check thereafter, or log on to My Virgin Mobile with your Account PIN (vKey) and do it whenever you want.

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What if I go over my minutes?

Guess what? With 18¢ TALK, you can't go over. When your balance gets low, we let you know that it's time to Top-Up. Just add some money to your account, and you're good to keep talking. No stress.

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How do I pay for ringtones, text messages, etc.

We'll deduct the cost of any features you use right from your balance. That goes for ringtones, downloadable games, text and picture messages, browsing VirginXtras/VirginXL, and downloads.

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What if I want to cancel the service?

Since there are no long-term contracts, you're free to go whenever you want. All you stand to lose is any unused airtime. Or, you can switch to one of our other TALK options. You're in control.

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Can I switch to another Plan?

Sure, you're free to switch between plans. But if you're making the switch from a Monthly Plan, you will not receive a refund of any portion of your monthly charge and your remaining monthly minutes won't carry over. So the best time to switch is near the end of your month. Click here to compare our options and make the switch now. Or, do it on your phone by going to: My Virgin Mobile->Change Talk Plan

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