Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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Does Virgin Mobile offer free shipping on phones ordered on their website?

Yes, FedEx Ground Shipping is FREE on any order that contains a phone. Place your order by 11am Eastern Time and you'll have it in your hands in 3-5 business days. Free and easy.

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What kinds of shipping options do you offer?

Any order that contains a phone can be shipped FREE OF CHARGE using FedEx Ground, and should arrive within 3-5 business days. You can also upgrade to faster shipping: 1-2 business days for $11.99. Additional phones and accessories added to the same order will be shipped at no additional charge.

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What if my order doesn't contain a phone, only accessories?

Accessory-only orders can be shipped for $6.99 using FedEx Ground and should arrive within 3-5 business days. You can also upgrade to faster shipping: 1-2 business days for $11.99.

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