Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I return a phone purchased from the website or from a Custer Care rep?

Phones purchased directly from Virgin Mobile may be returned for a full refund within 30 days of purchase. You must have the original receipt, packaging materials and all components. Please contact Virgin Mobile At Your Service at 1-888-322-1122 for more instructions.

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How do I return or exchange a phone purchased from a store?

Phones purchased through retail stores may be returned or exchanged in accordance with that store's return policy. Please repack the phone and all components and bring it, along with the receipt, to the store where you purchased the phone.

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