Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How can I pay for phones or accessories bought on the website?

Use one of these credit cards: American Express, MasterCard, Visa, or Discover. PayPal works too.

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How can I buy phones or accessories from the site using PayPal?

Add the items you want to buy to your shopping cart and give us your shipping information. Then select PayPal from the drop down box on the Billing Options page. After you agree to the Terms and Conditions displayed on the page, you'll be taken to PayPal's Web site where you can complete your payment.

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Do I need to set up a PayPal Pre-Approved Payment Agreement to buy a phone or accessories from your Web site?

No, since phones and accessories count as an "infrequent purchase," you will not need to set up a PayPal Pre-Approved Payment Agreement to use your PayPal account.

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I use PayPal to Top-Up, can I use the same agreement to buy phones or accessories?

Sorry, no. The PayPal Pre-approved Payment Agreement you have set up for Top-Up can only be used for Top-Up. But using your PayPal account to buy phones and accessories is still really quick and easy.

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