Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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If I buy a new Virgin Mobile phone, can I keep my old Virgin Mobile phone number?

Of course. To swap your Virgin Mobile phones (in other words, program your current Virgin Mobile number into your new phone), click here. Or, give us a call at 1-888-322-1122 and ask for a live advisor.

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I'm switching from another company, can I keep my number?

Yes, depending on where you live. Of course, you have to have a Virgin Mobile phone in order to use Virgin Mobile's service. If you don't have one of our phones yet, you can check them out here.

You should also note that we can't switch your area code without giving you a new local number as well. For example, say you've just moved from San Francisco to New York City, and your San Francisco number was 415-123-4567. In that case, if you are switching to Virgin Mobile from a wireless carrier, you could keep 415-123-4567, but you can't switch to 212-123-4567.

If you are switching your land-line (your home phone) to Virgin Mobile, you must retain a local area code.

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Can I use a mobile phone from a different company?

No, but it's the perfect excuse to get a new phone!

Do all things mobile on our phones - send a text message, download ringtones and entertain yourself with our fun-filled VirginXtras and exclusive content from *MTV and vh1 2 go.

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Can I change faceplates with a Virgin Mobile phone?

Yes, you can customize the look of your Party Animal and K7 Rave with interchangeable faceplates.

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Which phones do Minute2Minute, Day2Day, and Month2Month work with?

All three of our services work on any of our phones.

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Can I switch between Minute2Minute, Day2Day, and Month2Month?

Sure, you can switch between offers as long as your account is active.

Switching to Month2Month from Minute2Minute or Day2Day:
If you want to switch to Month2Month, you can make the switch whenever you like.

Switching to Minute2Minute or Day2Day from Month2Month:
If you want to switch to Minute2Minute or Day2Day from Month2Month, you can make the switch whenever you like. When you switch from Month2Month to Minute2Minute or Day2Day, you lose all of the Month2Month minutes remaining in a level, so it's best to switch from Month2Month to either Minute2Minute or Day2Day at the end of your monthly billing cycle or after you've used your minutes.

Switching between Minute2Minute and Day2Day:
If you want to switch between Minute2Minute and Day2Day, you have to make sure you have added at least $20 to your account within the last 90 days.

Once you make the switch to any of the offers, we'll take any money that's left in your balance and apply it to your account. You can make the switch here, or by calling Virgin Mobile At Your Service at 1-888-322-1122.

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What should I do if I lose my phone?

Don't panic. Take another look around and try to find your phone. (It'll always be in the last place you look, right?) If you still can't locate it, let us know right away and we'll suspend service to the phone. That way, once your service is suspended, no one can use up your remaining balance. We can offer you a replacement phone at a really low price. We usually can have it to you in just a few days, and we'll transfer any remaining balance in your account to your replacement phone. So, no worries. Click here for details.

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What should I do if my phone is stolen?

Don't panic. Take another look around and try to find your phone. (It'll always be in the last place you look, right?) If you still can't locate it, let us know right away and we'll suspend service to the phone. That way, once your service is suspended, no one can use up your remaining balance. We can offer you a replacement phone at a really low price. We usually can have it to you in just a few days, and we'll transfer any remaining balance in your account to your replacement phone. So, no worries. Click here for details.

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If I live in Connecticut, whom can I contact with complaints?

Connecticut customers may submit complaints or inquiries by U.S. mail to the Connecticut Department of Public Utility and Control (DPUC) located at Ten Franklin Square, New Britain, CT 06051. Customers also may contact the DPUC at (866) 381-2355 or electronically at dpuc.information@po.state.ct.us. Customers with service inquiries may contact Virgin Mobile directly.

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