Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I use backlighting?

When your flip is closed you can activate the backlight by holding any external key. Adjust how long the keypad backlighting stays on by going to Menu -> Tools & Settings -> Display -> Backlight. Then select Display or Keypad and choose the options based on your preference.

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How do I lock/unlock my phone?

To lock your phone or change your lock code, go to Menu -> Tools & Settings -> Security. Enter your four-digit lock code (the default lock code is either 0000 or the last four digits of your phone number) and select Lock Phone or change the options to your preference.

To Unlock your phone, select unlock left option key from the main screen and enter your four-digit lock code.

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How do I change my ringtone?

From the main screen, go to Menu -> Tools & Settings -> Sounds -> My Ringtones. Scroll up or down to your desired ringtone and press the left option key Assign to select it.

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How can I set-up different ringtones for different callers?

Highlight a contact from within your Contacts List and press OK to select it. Press the Edit left option key to enter the edit menu. Then scroll down to the Ringtone icon and press right option key set. Then use the up and down navigation keys to scroll through available tones and press OK to select your tone.

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How can I set-up different message tones for different texters?

Highlight a contact from within your Contacts List and press OK to select it. Press the Edit left option key to enter the edit menu. Then scroll down to the Txt tone field and press right option key set. Then choose which alert you want to customize and use the up and down navigation keys to scroll through available tones and press OK to select your tone.

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How do I change the volume of the ringtone/headset/keypad?

Select Menu -> Tools & Settings -> Sounds -> Volume and choose the items that would like to change. Adjust the volume within these menus by using the up/down arrow keys.

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How do I change volume during a call?

Use the volume keys on the side of the phone to raise or lower the volume during a call.

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How do I make my phone vibrate instead of ring?

Press Down on the side volume key until the phone says "Vibrate" and then press OK.

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How do I put my phone in silent mode?

Press Down on the side volume key until the phone says "Silent All" and then press OK.

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How do I change the banner display?

From the main screen select Menu -> Tools & Settings -> Display -> Greeting Banner. Delete the current text to enter your greeting, choose a Font Color and an outline color then hit Save.

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How do I change the way icons and menu items are displayed?

From the main screen, select Menu -> Tools & Settings -> Display -> Menu Style and choose desired menu style and theme combination and press OK.

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How do I change my screensavers?

From the main screen, select Menu -> Tools & Settings -> Display -> Graphics ->Screen Saver. From this menu, you can set the screensaver timeout or choose a screen saver.

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How do I change my screensavers?

From the main screen, select Menu -> Tools & Settings -> Display -> Graphics ->Wallpaper. From this menu, you can choose a wallpaper for the internal or external screen.

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