Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I send a text message?

Select Menu -> Messaging -> Send text message. Enter a phone number or email address in the Number/Email field and press Done. To add multiple recipients, scroll down and enter another address.

To choose from your contacts go, to Options -> Contacts to open your address book. Then select an email address or phone number from one of your contacts. Use the left option key to “Select” your intended recipient or mark multiple recipients and press Done. Then type your message and hit Send.

To send to a group, go to Options -> Group to open your group lists. Use the left option key “Select” to pick the group you want to send to and press Select. Enter another contact or press Done. Then type in your message and hit Send.

To send to a recent contact, select Options -> Recent to open your recent list and use the left option key “Select” to pick the number you want to send to and press Select. Then enter another contact or press done. Then type in your message and hit Send.

There are six text entry modes: Abc, 123, T9, Symbols, Emoticons, and Auto Text. To switch between entering numbers, letters, and symbols, select Options and then choose whichever entry mode best fits what you want to type.

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How do I create and manage my group lists?

To edit your groups, go to Menu -> Contacts -> Groups. You can rename the current groups by highlighting the one you want to rename, and pressing Edit. You cannot rename Personal or Business, but there are 4 custom groups for a total of 6 groups.

To add new members to a group, go to Menu -> Contacts -> Groups. Highlight the group you want to add members to and press OK. Then choose left option key “Add” and select the contacts you would like to add to this group. When you’re finished, press back or END to return to the main menu.

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How do I get my text messages?

When you receive a new text message, a message appears on your screen along with an envelope icon at the top. When this happens, select View (or Dismiss, if you would rather read the message later). If you dismiss this screen, you will still have the Envelope with a T on the top of your screen until you go to your inbox to view the message.

If this icon is present, go to Menu -> Messaging -> Inbox. Scroll through the messages to find the unread messages (closed envelope) and press OK to read. Once you read it, the icon will clear from the main screen.

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How do I delete a text message?

Go to Menu-> Messaging-> Inbox. Highlight the message you would like to delete and press Options -> Erase or open a message and select Options -> Erase Then, select Yes at the prompt.

To erase ALL of the messages in a folder, browse to that folder and press Options -> Erase all.

To erase ALL messages in all folders select Menu -> Messaging -> Erase Msgs.

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How do I send a text message to an email address?

Select an email address from one of your contacts or enter a new email address in the Send To field. Then, type in your message and hit Send.

To enter numbers or symbols such as "@" in the message area, press 1 until you see the symbol you want.

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