Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I pair a Bluetooth® headset with my Slash?

Put your Bluetooth headset into pairing mode. Refer to your Bluetooth headset user guide for more information.

On your Virgin Mobile Slash go into the "Menu" settings and select "Tools & Settings", "Bluetooth". Select "Trusted Devices" then "Yes" to enable Bluetooth. Once Bluetooth is enabled, select "Trusted Devices" again, then click on "Add new" and "Scan now". The Bluetooth headset should appear. Click on "Add to list". When prompted, enter the passcode provided in your Bluetooth headset user guide. Then click "Ok" and "Save".

If you wish to use the headset immediately after paring, click on "Connect" from the "Trusted devices" menu

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How do I disconnect my Bluetooth headset from my Slash?

On your Virgin Mobile Slash go into the "Menu" settings and select "Tools & Settings", "Bluetooth". Select "Trusted Devices" and the headset you wish to disconnect, then "Disconnect" and ""Yes" to confirm that you wish to disconnect.

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How do I delete a Bluetooth headset from my Slash?

On your Virgin Mobile Slash go into the "Menu" settings and select "Tools & Settings", "Bluetooth". Select "Trusted Devices", then the Bluetooth headset you wish to delete and click "Options". Now click "Erase" and confirm you wish to delete the headset.

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My Bluetooth headset stopped working with my phone. What's wrong?

If you turn off your Bluetooth headset, you might have to reconnect if you wish to use the headset again.

To reconnect your headset to the Slash go into the "Menu" settings and select "Tools & Settings", "Bluetooth". Click on "Trusted Devices" and "Yes" to confirm you want to turn on Bluetooth. Once Bluetooth is enabled, select "Trusted Devices" again, then select the headset you wish to connect and click "Connect".

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