Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I use backlighting?

Your phone's screen backlights automatically when you press any key.

Adjust how long the backlighting stays on by going to Menu -> Settings -> Display -> Backlight -> Duration or Pwr save mode. Then select one of the timeout options for each backlight option.

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How do I lock/unlock the phone's keypad?

The default lock code is either 0000 or the last four digits of your phone number.

To change your lock code, go to Menu -> Settings -> Security. Enter your own four-digit lock code and select Handset Lock > Lock Phone. You will then be able to select when you want the phone to be locked.

To Unlock your phone, select OK from the main screen and enter your four-digit lock code.

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How do I change my ringtone?

From the main screen, go to Menu -> Settings -> Sound -> Ringer Type. You can choose to change ringtone for callers with Caller ID, or without. Then choose My Ringtones or Vibration and then select your sound or vibration and press OK to select it.

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How can I set-up different ringtones for different callers?

Highlight a contact from within your Contacts List and press OK to select it, and then press Edit soft key. Scroll down to ringtone and use left and right navigation keys to scroll through available tones.

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How do I change the volume of the ringtone/headset/keypad?

Here's how...
Ringtone volume: select Menu -> Settings -> Sounds -> Ringtone Volume
Speaker Phone volume: select Menu -> Settings -> Sounds -> Speakerphone Volume
Headset: select Menu -> Settings -> Sounds -> Earpiece Volume
Keypad volume: select Menu -> Settings -> Sound -> Key Volume

Adjust the volume within these menus by using the arrow keys.

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How do I change volume during a call?

Use the volume keys on the side of the phone to raise or lower the volume during a call.

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How do I make my phone vibrate instead of ring?

Press and hold the pound key (#) to enter/exit Silent Mode.

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How do I change the banner display?

From the main screen select Menu -> Settings -> Display -> Greeting.

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How do I change the way icons and menu items are displayed?

From the main screen, select Menu -> Settings -> Display -> Menu Style and choose from one of the options there and press OK.

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How do I change my screensavers?

From the main screen, select Menu -> Settings -> Display -> Graphics -> Screensavers. You can choose your timeout settings and set the screensaver from My Graphics or from My pictures.

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