Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How do I use backlighting?

Your phone's screen backlights automatically when you press any key.

Adjust how long the backlighting stays on by going to Menu -> Settings -> Display -> Backlight -> Main Display or Keypad.

Then select one of the timeout options for each backlight option.

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How do I lock/unlock the phone's keypad?

The default lock code is either 0000 or the last four digits of your phone number.

To change your lock code, go to Menu -> Settings -> Security. Enter your own four-digit lock code and select Lock Phone. At this point there are a few options to select from: Never (phone remains unlocked), On Power Up (locks the phone every time you turn it on), and Now (locks the phone right away).

To Unlock your phone, select Unlock from the main screen and enter your four-digit lock code.

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How do I block incoming calls from specific phone #'s?

Go to Menu -> Settings -> Security. Enter your own four-digit lock code. Choose "Selective Call Blocking" and enter up to 10 numbers you would like to block. To unblock a number, repeat the process and delete the number from the list.

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How do I change my ringtone?

From the main screen, go to Menu -> Settings -> Sounds -> Ringtones.

Select the preloaded ringtones or downloaded ringtones folder. Choose the ringtone you want to use and press OK to select it.

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How do I play games?

You can select from two included games to play on your phone: Menu -> My Stuff -> My games -> ZooZoo Club, or Battle Reversi.

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How can I set-up different ringtones for different callers?

Highlight a contact from within your Contacts List and select <edit entry>. Scroll down to the Bell Icon, and scroll left or right through and hear available ringtones. When the desired ringtone is selected, press done.

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How do I change the volume of the ringtone/Earpiece/keypad/games/power on/off?

Here's how...
Ringtone volume: select Menu -> Settings -> Sounds -> Volume -> Ringtones
Earpiece volume: select Menu -> Settings -> Sounds -> Volume -> Earpiece
Key Beep volume: select Menu -> Settings -> Sounds -> Volume -> Key Beep
Game volume: select Menu -> Settings -> Sounds -> Volume -> Game
Power On/Off volume: select Menu -> Settings -> Sounds -> Volume -> Power On/Off

Adjust the volume within these menus by using the arrow keys.

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How do I change volume during a call?

Scroll to Volume, press OK and use p and down arrow keys to raise or lower the volume during a call.

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How do I make my phone vibrate instead of ring?

Press and hold the asterisk key (*) to enter/exit Silent Mode. Press and hold asterisk (*) to restore the ringer volume. Please note that the volume will return to phone default, not previous user setting.

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How do I change the banner display?

From the main screen select Menu -> Settings -> Display -> Greeting -> Custom. Type your banner, and press Save

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How do I change the way icons and menu items are displayed?

From the main screen, select Menu -> Settings -> Display -> Menu Style and choose from one of the options there and press OK.

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How do I change my screensavers?

From the main screen, select Menu -> Settings -> Display -> Screensavers. Select on and then select your desired screensaver.

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