Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

Select a category General Information Online Shopping Reconditioned Phones 8500 8610 Cyclops Flasher V7 K10 Royale K7 Rave K9 Marbl Oystr Party Animal "Shorty" Slider Sonic Slider V5 Switch_Back Snapper Super Model Slice LG Aloha Super Slice Wild Card Flare Slash Arc

Select a topic Program Your Phone Settings Tools & Games Text Messages VirginXL & Downloads Account Management Accessories Navigation Calls Virgin Alerts Voicemail Voice & Speed Dialing Contacts Bluetooth

How do I use backlighting?

Your phone's screen backlights automatically when you press any key.

Adjust how long the keypad backlighting stays on by going to Menu -> Settings -> Display -> Keypad Light. Then select one of the timeout options.

Adjust how long the dislplay backlighting stays on by going to Menu -> Settings -> Display -> Main Screen ->Backlight. Then select one of the timeout options.

Back to top

How do I lock/unlock the phone's keypad?

The default lock code is either 0000 or the last four digits of your phone number.

To change your lock code, go to Menu -> Settings -> More -> Security. Enter your own four-digit lock code and select Handset Lock -> Lock Phone. You will then be able to select when you want the phone to be locked.

To Unlock your phone, select OK from the main screen and enter your four-digit lock code.

Back to top

How do I change my ringtone?

From the main screen, go to Menu -> Settings -> Sound -> Ringtones. Select your ringtone and press OK to select it.

Back to top

How can I set-up different ringtones for different callers?

Highlight a contact from within your Contacts List and press OK to select it. Scroll down to Edit Entry to enter the edit menu. Then scroll down to the bell icon and use the left and right navigation keys to scroll through available tones

Back to top

How do I change the volume of the ringtone/headset/keypad?

Select Menu -> Settings -> Sounds -> Volume and choose the items that would like to change. Adjust the volume within these menus by using the up/down arrow keys.

Back to top

How do I change volume during a call?

Use the volume keys on the side of the phone to raise or lower the volume during a call.

Back to top

How do I make my phone vibrate instead of ring?

Press Down on the side volume key until the phone says "Vibe Only" and then press OK. For a shortcut, press and hold the * key to activate and again to deactivate Vibrate Only.

Back to top

How do I put my phone in silent mode?

Press Down on the side volume key until the phone says “Silence All” and then press OK.

Back to top

How do I change the banner display?

From the main screen select Menu -> Settings -> Display -> Main Screen -> Foregrounds -> Greeting. Select the "Custom" option. Then enter your banner text and press Save.

Back to top

How do I change the way icons and menu items are displayed?

From the main screen, select Menu -> Settings -> Display -> Main Screen -> Menu Style and choose either List View or Grid View and press OK.

Back to top

How do I change my screensavers?

From the main screen, select Menu -> Settings -> Display -> Graphics -> Main Screen -> Screen saver. You can choose a screen saver from your pre-loaded or downloaded folder.

Back to top