Virgin Mobile Help

Virgin Mobile Help: If you've just got a new cellular phone account with Virgin Mobile, or if you've got a new phone and you want to learn about features, downloading, text messaging, or how to set up your voice mail, we've got the information you need right here. Learn technical information, like how to browse the Web, how to top up your account, set up alerts, or learn about the newest ringtones, graphics, and exclusive content available from Virgin Mobile.

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How to program your phone (Flare)

Once your account is activated, program your Virgin Mobile phone number into your phone. Here's how...


1. Turn on your phone.
2. Dial ##VIRGIN# (that's #-#-8-4-7-4-4-6-#)
3. You are now in the Programming menu. Scroll down to "Activate Phone" and hit "OK".
4. Your screen will say "Do you want to activate your phone now?" Select "Yes".
5. Your phone will connect to the network, and then the screen will say "Hi. Press Start to continue the activation process". Scroll down to "Start" and hit "OK".
6. Your phone will say "We're getting your phone number for you," then your phone will display your new Virgin Mobile phone number. Write it down.
7. Scroll down to "Finish" and hit "OK" to complete the activation process. Your phone will turn off and back on by itself.

That's it - you're done! It might take a couple of hours to get you set up on our network, but we'll send a text message to your phone to let you know you can start talking. Also it may take up to 4 hours for Virgin XL, voicemail, and Top-Up features to come online. But we bet you'll find us worth the wait. Enjoy!

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